Help Center

J&L Naturals is a one-stop shop for sustainable, low-waste skincare, wellness, and lifestyle goods — with products ranging from natural face salves and shampoo bars, to bamboo toothbrushes and serums.

For wholesale/partnerships: You may email laith@jnlnaturals.com

For all other inquiries and support: You may email us at jenn@jnlnaturals.com or call 1-704-677-7577 for any inquiries!

Yes! Just sign up for our email list here. You'll instantly get a coupon code for 10% off your entire purchase.

Yes! Soon, we'll be opening our warehouse in Mooresville, North Carolina for visitors and customers. Stay tuned to see how you can set an appointment, and say hi!

We are pleased to say all of our products are cruelty free and tested only on willing humans.

All of our containers, packaging, and shipping materials are either biodegradable or recyclable.

Our custom designed kraft tubes are fully biodegradable so they can be tossed in your compost bin/pile once you've used up all of the product.

The glass bottles are recyclable and can be recycled for a store credit through our J&L Recycle Program.

We believe that living a sustainable lifestyle should be accessible, simple, and affordable. For us, this means doing our best to avoid single-use plastics, harmful and toxic ingredients, and disposable products. We are constantly innovating and finding new ways to be completely waste-free and help you achieve that too!

All products should be stored in a cool dry place to ensure the freshness and quality of the product.

Our essential oils are steam distilled and Hexane Free. Our carrier oils are cold/expeller pressed.

Yes, all of our products are palm free. Save the orangutans!

The shelf-life of our products is 12 months for optimal freshness.

We do not use preservatives as our products are oil based.

All of our face salves are non-comedogenic. In fact our face salves help combat clogged pores as the oil based cream helps dissolve sebum (natural skin's oil) stuck in your pores.

Everyone's skin is different, which is why we created products for your unique skin type. You can take our quiz to find out which regimen will work best for you here.

Everyone's hair is different, which is why we created products for your unique hair type. You can take our quiz to find out which regimen will work best for you here.

Every woman's body is different, which is why we created menstrual cups for your unique body. You can take our quiz to find out which size and shape will work best for you here.

All our products are made to be sensitive-skin friendly, but it's still possible to have allergies towards certain ingredients. Before testing anything new, it's best to do a patch-test and read through our ingredients list carefully. You can find them on each product page. When in doubt, consult your dermatologist!

Yes, you can add it to your cart here.

You can purchase gift cards online on our website! Simply visit the gift card product page and choose the amount you would like to purchase ($10, $25, $50, or $100). Please note that gift cards are digital only.

You'll immediately receive the gift card via email after you check out.

We're glad you like us and we'd love to get to know you better. You can fill out this form or email laith@jnlnaturals.com

Absolutely! Feel free to fill out this form or email laith@jnlnaturals.com for more details.

Yes! We have a referral program that lets you earn up to 10% commission for every successful referral. Get started here!

Thank you for your interest, but we have no plans for this at the moment and only carry J&L Naturals products!

We work with influencers on a case-by-case basis please email us at jenn@jnlnaturals.com or laith@jnlnaturals.com if you feel you're a good fit!

All orders are processed within 1-2 business days. Orders are not shipped or delivered on Sundays or holidays. You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping charges for your order will be calculated and displayed at checkout.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur due to reasons beyond our control.

J&L Naturals ships to addresses within the U.S., U.S. Territories, International, and APO/FPO/DPO addresses.

J&L Naturals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

J&L Naturals is not liable for any products damaged or lost during shipping. If you received your order damaged, please take some pictures of the damaged goods and file a claim here.

Please save all packaging materials and damaged goods before filing a claim.

Please see our refund policy page for detailed information.

Yes, we offer local pick-ups for our items!

Yes, international shipping fees calculate automatically upon checkout. Additional duties and taxes may apply and are buyer's responsibility.

Yes! We guarantee you are 100% satisfied with our products.