HELP / FAQS

J&L Naturals is a one-stop shop for sustainable, low-waste skincare, wellness, and lifestyle goods — with products ranging from natural face salves and shampoo bars, to bamboo toothbrushes and serums.

Absolutely! Most of our products have a vegan line which replaces beeswax for candelilla wax.

You can shop our vegan collection here.

I (Jenn) have struggled with moderate, persistent acne for 15 years which had worsened in adulthood when it should be disappearing. After visiting several different dermatologists and using various prescription topicals, antibiotics, etc. every doctor told me “There is nothing else we can do for you.” I was absolutely devastated, desperate, and left with dry, swollen skin on my face. If there was nothing else doctors or prescriptions could do, then why not try natural methods?

I started researching the causes of acne and logical science of natural healing. Once I had a good understanding of my acne (overactive oil glands) I started formulating and experimenting with different oils until I finally found a product that WORKS! This whole experience inspired me to want to help others in a natural, simplistic way.

You can view our bio here.

Yes, we are very committed to helping the environment around the world. For every Bundle or Kit we sell, we plant a tree and for every 10 Instagram followers we remove a pound of ocean waste.

For wholesale/partnerships: You may email laith@jnlnaturals.com

For all other inquiries and support: You may email us at jenn@jnlnaturals.com or call 1-704-677-7577 for any inquiries!

We have a zero waste mentality and do our best to keep everything as eco-friendly and convenient as possible. All of our shipping materials are 100% biodegradable, compostable, and recyclable. Some of our product packaging is  biodegradable, compostable, and recyclable and some are recyclable. 

We do offer incentives to allow us to recycle certain packaging to ensure it is recycled properly. You can view the incentives here.

Yes! We have a warehouse in Mooresville, North Carolina for visitors and customers where you can shop by appointment.

We also participate in several local pop up shops year round.

Yes! We guarantee you are 100% satisfied with our products.

All of our containers, packaging, and shipping materials are either biodegradable, reusable, or recyclable.

Our custom designed kraft tubes are fully biodegradable so they can be tossed in your compost bin/pile once you've used up all of the product.

The glass bottles are reusable or recyclable and can be recycled for a store credit through our J&L Recycle Program.

We believe that living a sustainable lifestyle should be accessible, simple, and affordable. For us, this means doing our best to avoid single-use plastics, harmful and toxic ingredients, and disposable products. We are constantly innovating and finding new ways to be completely waste-free and help you achieve that too!

Our essential oils are cold-pressed, steam distilled, CO2 Extracted and Hexane Free. Our carrier oils are cold/expeller pressed.

We are pleased to say all of our products are cruelty free and tested only on willing humans.

The shelf-life of our products is 12 months for optimal freshness.

We do not use preservatives as our products are oil based.

All of our face salves, serums, and oils are non-comedogenic. In fact our face salves help combat clogged pores as the oil based balm helps dissolve sebum (natural skin's oil) stuck in your pores.

Everyone's skin is different, which is why we created products for your unique skin type. You can take our quiz to find out which regimen will work best for you here.

All our products are made to be sensitive-skin friendly, but it's still possible to have allergies towards certain ingredients. Before testing anything new, it's best to do a patch-test and read through our ingredients list carefully. You can find them on each product page. When in doubt, consult your dermatologist!

You can purchase gift cards online on our website! Simply visit the gift card product page and choose the amount you would like to purchase ($10, $25, $50, or $100). Please note that gift cards are digital only.

You'll immediately receive the gift card via email after you check out.

Absolutely! Feel free to fill out this form or email laith@jnlnaturals.com for more details.

Yes! We have a referral program that lets you earn up to 10% commission for every successful referral. Get started here!

Thank you for your interest, but we have no plans for this at the moment and only carry J&L Naturals products!

We work with influencers on a case-by-case basis please email us at jenn@jnlnaturals.com or laith@jnlnaturals.com if you feel you're a good fit!

Shipping charges for your order will be calculated and displayed at checkout but all orders over $35 ship within the domestic US for free.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Delivery delays can occasionally occur due to reasons beyond our control.

J&L Naturals ships to addresses within the U.S., U.S. Territories, International, and APO/FPO/DPO addresses.

J&L Naturals is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

J&L Naturals is not liable for any products damaged or lost during shipping. If you received your order damaged, please take some pictures of the damaged goods and file a claim here.

Please save all packaging materials and damaged goods before filing a claim.

Please see our refund policy page for detailed information.

Yes, we offer local pick-ups for our items!

Yes, international shipping fees calculate automatically upon checkout. Additional duties and taxes may apply and are buyer's responsibility.

You should have received an email with a shipping confirmation and tracking number with a link.